Disclaimer: ukvisatravel.com belongs to All Visas Pty Ltd, 19 Springhill Dr, Cranbourne VIC 3977, Australia. This Website is an independent company that aims to help individuals and companies complete the necessary travel document requests. We are not affiliated with or endorsed by any Government, nor do we provide legal advice, but we bring travelers specialized support about the application process for a private fee.
Refunds
Refund Policy
Last updated: 9 September 2026
In short: full refund if you cancel before we start work or if we cannot deliver the service. No refund of the service fee once your application has been reviewed and forwarded, or if the UK Home Office refuses the ETA.
1. Our commitment
We want every customer to be satisfied with our document-review and application-support service. This policy explains when a refund of our service fee is available. It does not cover the government fee, which is charged by the UK Home Office and is never refundable by them once an application has been submitted.
2. When you are entitled to a full refund
You cancel before we start work. If you request cancellation before we have reviewed and forwarded your application, we refund 100% of the service fee.
We cannot deliver the service. If, for any reason attributable to us, we fail to review and forward your application, we refund 100% of the service fee.
Duplicate payment. If you were charged twice for the same application, the duplicate charge is refunded in full.
Not eligible for an ETA. If our review shows that you do not need an ETA or are not eligible to apply for one (for example, you hold a UK visa or a British/Irish passport) and we inform you before forwarding the application, we refund 100% of the service fee.
3. When a refund is not available
Once your application has been reviewed and forwarded to the UK authorities, the service has been delivered and the service fee is non-refundable, regardless of the outcome.
Refusal of an ETA by the UK Home Office does not entitle you to a refund. The decision is theirs alone and our fee covers the review and support work already done.
Delays caused by the UK authorities, or by inaccurate or incomplete information you provided, are not grounds for a refund.
Changes of travel plans after the application has been forwarded.
4. Partial refunds
If you chose a faster processing option (Rush or Super Rush) and we did not meet the review time promised for that option, we refund the difference between the option you paid for and the Standard option, unless the delay was caused by missing or incorrect information from you.
5. How to request a refund
E-mail allvisasmigration@gmail.com from the address used in your application, quoting your application reference (starts with PVS-) and the reason for the request.
We confirm receipt within 1 business day and decide within 5 business days.
Approved refunds are returned to the original payment method through Stripe. Depending on your bank this takes 5–10 business days to appear on your statement.
6. Chargebacks
Please contact us before opening a dispute with your bank — we resolve most issues quickly. Chargebacks filed for services that were delivered as described will be contested with the records of our work.
7. Your statutory rights
Nothing in this policy limits the rights you have under the Australian Consumer Law or the mandatory consumer laws of your country of residence.